Our Mission is to be the recognized leader in providing comprehensive and critical technology solutions to our clients.

Our business practices reflect our personal commitment to professional growth in all areas of technology, perseverance in getting the job done right, and creativity in implementing complex technology solutions for our clients.

Our staff has a high level of expertise in installing

and supporting Local, Municipal, and Wide-Area Networks, including security, routing and switching protocols. Network design, configuration, and auditing are also among the services we provide. Our staff works with you to determine your company's technology needs and to implement the solution that gives you optimum performance within your budget.

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Systems Software Support provides a full range of services to clients across the country, from system audits to ongoing technical support after implementation. Our clients represent a wide range of industries, including commercial accounts, municipal government and education environments.

Examples of Systems Software Support Problem-Solving Projects

Project: A Massachusetts School System

Problem: A New England school district faced installation delays because of a service provider's pending strike. Less than two days before the start of the school year, installation of PSTN connectivity was incomplete

PSTN facilities were installed only to fax machines
Existing design would not work until PSTN facilities were installled.

Solution: In less than 24 hours, SSS re-engineered the dial plan.

SSS used analog lines connected to fax machines to enable temporary PSTN access
After the permanent circuit was installed, SSS implemented the original design

Result: Teachers were able to start the school year with full phone service.

Project: A Mid-Atlantic Home Builder

Problem: Communication challenges facing a major builder included: mobility of sales agents and recurring power outages near sales offices due to construction work.

Existing systems were a combination of DSL, cable modem, and dial-up
Phone lines were frequently cut at sales sites, resulting in long outages
WAN QoS issues led to delays in the IPT pilot project

Solution: SSS quickly resolved the WAN issue. Customers were able to proceed with deployment of a QoS-enabled frame relay network for IP telephony and data, and a Cisco IP phone system.

Standard technology simplified infrastructure deployment and management
Agents were able to get calls on-the-move with Cisco CallManager with Extension Mobility
Fast repairs after outages were the result of 4-hour response SLA from provider

Result: Reduced downtime, high quality and availability of system, improved customer service, and simplified system management.

Project: A Government Agency

Problem: A government agency received numerous complaints about voice quality while their IP voice system was being implemented.

LAN and WAN teams denied problems on their end
Voice team avowed correct configuration on their side.

Solution: Network analysis revealed misconfiguration of the underlying network.

Problem was due to unicast flooding on Catalyst switches
Because the error affected only voice, not data, the problem was not previously detected.

Result: SSS's recommendations resulted in excellent voice quality, and customer was able to complete their VoIP installation.